Refund Policy

Unused paid credits

You may request a refund for unused paid credits within 14 calendar days of each purchase. We refund the unused portion of that purchase.

Refund amount = original amount paid × unused credits from that order ÷ total credits purchased in that order. Amounts are rounded to the nearest cent.

Used credits and downloads

Credits consumed by successful photo generations are not refundable, whether or not the images have been downloaded. Downloaded images are treated as used; downloading does not change the refund eligibility of other unused paid credits.

Failed generations

If generation fails, the 5 credits charged are automatically returned to their original credit sources. This is a credit return, not a payment refund. Credits already refunded as money are not reissued.

Free credits and credit order

Free promotional credits cannot be exchanged for cash and are excluded from payment refunds. Free credits are used first, followed by paid credits from the earliest purchase.

Duplicate and unauthorized payments

Duplicate charges are refunded in full for the duplicate transaction. Verified unauthorized payments are refunded in full. Corresponding credits and payment records are adjusted when a refund is completed.

Refund processing

To request a refund, email support@aichristmasphoto.pro with your order reference. Refunded unused credits are removed from your account. Refunds are issued against the original PayPal transaction.

After 14 calendar days, routine refund requests are generally no longer accepted. Credit usage arrangements are explained in the Terms of Service.

This policy does not limit your statutory rights or applicable payment-provider protections.